Marketplaces Solution
Automate seller onboarding, enforce platform payment controls, and reconcile multi-party transactions. TrustRelay gives marketplace operators the tools to reduce fraud risk, scale seller operations, and maintain audit-ready evidence for compliance.
Common Challenges Marketplace Operators Face
Complex Seller Onboarding & KYB/KYC
Onboarding hundreds or thousands of sellers requires structured KYB/KYC, bank verification, and compliance screening. Manual processes create friction, delay seller activation, and increase platform risk through inadequate verification.
Multi-Party Payment & Split Complexity
Managing payment splits between sellers, platform fees, and third-party services requires custom logic and validation. Errors in split calculations, missed holds, or incorrect routing lead to seller disputes and revenue leakage.
Seller Fraud & Payment Risk
Marketplace platforms face seller fraud risk through fake accounts, bank detail changes, and chargebacks. Without automated verification, hold periods, and risk-based controls, platforms are vulnerable to fraud losses and compliance issues.
What's at Risk
Seller Fraud Losses & Chargeback Risk
Fake seller accounts, fraudulent bank details, and chargeback abuse lead to direct financial losses for marketplace platforms. Without structured verification and hold periods, platforms bear the cost of seller fraud and regulatory scrutiny.
Compliance & Regulatory Exposure
Marketplaces face KYB/KYC requirements, AML obligations, and platform liability for seller payments. Incomplete audit trails and inadequate verification increase regulatory risk, potentially resulting in fines or platform restrictions.
Seller Experience & Platform Growth
Slow seller onboarding, payment errors, and disputes degrade seller experience and limit platform growth. Without automated controls and clear payment operations, marketplaces struggle to scale seller acquisition and retention.
How TrustRelay Helps Marketplace Operators
Automated Seller Onboarding
The Supplier Passport automates seller onboarding with structured KYB/KYC, bank verification, and sanctions screening—reducing onboarding friction and platform risk through comprehensive verification at the source.
- Zero-touch seller onboarding with KYB/KYC and bank verification
- OFAC and sanctions screening at onboarding and continuously
- Automated W-9/W-8 collection and tax form validation
Platform Payment Controls
The Payout Policy Engine enforces platform-specific controls for payment splits, hold periods, fraud detection, and exception routing—reducing seller fraud risk and ensuring compliance through automated policy enforcement.
- Configurable payment split logic for platform fees and seller payouts
- Hold periods and dual control for high-risk seller payments
- Fraud detection rules based on seller behavior and transaction patterns
Multi-Party Reconciliation
Reconciliation Studio automates reconciliation of platform fees, seller payouts, returns, and chargebacks—eliminating manual matching work and providing real-time visibility into marketplace financial health.
- Automated matching of platform fees and seller payout splits
- Returns and chargeback reconciliation with GL adjustments
- One-click GL export for marketplace accounting
Platform Compliance & Dispute Evidence
The Evidence Vault captures immutable records for every seller onboarding, payment decision, and transaction—providing complete audit trails for platform compliance, dispute resolution, and regulatory inquiries.
- Immutable seller onboarding and KYB/KYC evidence with timestamps
- Payment and split evidence for dispute resolution and chargeback defense
- One-click evidence export for regulators and compliance audits
Before & After TrustRelay
Before & After TrustRelay
Before TrustRelay
- âś—Manual seller onboarding with fragmented KYB/KYC and banking data
- âś—Complex multi-party payment splits requiring custom logic and manual validation
- âś—Seller payment fraud risk with limited verification and hold periods
- âś—Reconciliation challenges across platform fees, seller payouts, and returns
- âś—Limited visibility into seller status, payment holds, and exception routing
With TrustRelay
- âś“Supplier Passport: Automated seller onboarding with KYB/KYC and bank verification
- âś“Policy Engine: Platform-specific payment controls for splits, holds, and fraud prevention
- âś“Reconciliation Studio: Automated matching of platform fees, seller payouts, and GL sync
- âś“Evidence Vault: Immutable records for platform compliance and dispute resolution
- âś“Real-time dashboards for seller status, payment holds, and marketplace health
Marketplace Outcomes
Automated KYB/KYC and bank verification reduce seller activation time from days to under 24 hours.
Policy-based split logic ensures every transaction is correctly allocated between platform fees and seller payouts.
Automated reconciliation of platform fees, seller payouts, and returns eliminates manual matching work.
Immutable audit trails for seller onboarding and payments support platform compliance and dispute resolution.